If you're looking for ways to increase your website revenue, CRO should be at the top of your list. This
If your organization has a sales department with at least five sales reps, then odds are you’re using a customer relationship management tool (CRM). These tools enable sales teams to manage their sales opportunities to close more business efficiently.
Modern CRM solutions tools allow you to build custom playbooks and automation to ensure every sales rep follows your organization’s sales process. This innovative technology has enabled many organizations to scale their businesses quickly and predictably.
At Consultus Digital, we immerse ourselves in your sales department to understand your processes, tech stack and growth objectives, then provide Customer Relationship Management (CRM) solutions that meet your needs.
We have CRM implementation specialists experienced in a wide array of the latest CRM solutions built for small and mid-sized companies. Our team works with your organization through every step of the onboarding process:
Choosing the correct CRM solution for your business is only half the battle. Most CRMs come as an out-of-box solution that requires a custom configuration to benefit your business. An overwhelming number of businesses pay greatly for their CRM without ever configuring it to their needs. This results in lost opportunity and revenue.
When configured to your unique business requirements, modern customer relationship management tools make the sales process dummy-proof, allowing your sales staff to communicate with their prospects effortlessly, resulting in a higher close rate.SCHEDULE A DISCOVERY CALL
Customer relationship management goes beyond a technology solution. It’s an expert strategy that includes implementing the right tool for nurturing leads and customer relationships — from the start of the sales cycle to maximum lifetime value.
Customer relationship management (CRM) software is the single most valuable tool used by salespeople to manage leads and opportunities throughout the sales cycle. Now on a single platform like Salesforce, Oracle, ZOHO, HubSpot, SugarCRM, or Pipedrive, you can manage all interactions with current and potential customers and optimize their experience to grow your business.
For small and medium-sized businesses in Toronto with a sales force, a CRM is crucial to scale business, especially in competitive markets. 74% of companies say converting leads to customers is their top priority, and 82% already use a CRM for sales reporting. CRM implementation is all about cultivating a culture of learning, so you can constantly improve the way you serve customers based on their needs and behaviours.
The right strategy for CRM implementation allows brands to gather valuable insight into customers’ shopping habits and preferences, purchase motivations, and movement along the sales funnel. With this data, you can tailor sales and marketing strategies to optimize the shopping experience and promote customer retention.
If you could find out what drives customers to buy and how you can shape their experience, wouldn’t you want to know? The best shopping decisions and lasting customer loyalty all come down to meeting customers’ needs at every stage in the shopping journey. Now, you can do that and more with a CRM system.
There’s no better way to connect with customers than knowing all about them — their likes and dislikes, shopping habits and preferences, and motivations and pain points. CRM implementation allows you to visualize all of these factors and map them against the shopping journey on a single interface. Simply, CRM systems are built to help you see the big picture.
An expertly implemented CRM allows you to:
CRM implementation maps all of this information about your customers, providing you with valuable insights for shaping their experience. Now, it’s easier to track their movement along the sales funnel and identify and eliminate bottlenecks. With a CRM optimized for lead management and the ultimate customer experience, you can recognize each customer’s value, respond to their needs, and capitalize on excellent customer relationships.
At its core, implementing a CRM for lead management is all about improving customer relationships — ensuring their satisfaction and building lasting trust. CRM implementation is the art of streamlining your lead database, and marketing and sales communications to build customer relationships.
From the moment a customer interacts with your brand, you’ll want to keep them within view and track their movement along the sales funnel. With expert CRM implementation services, you can visualize their entire shopping journey. This means tracking their habits and motivations, finding out where they’re stuck, and informing content development to enable their conversion.
See how CRM implementation improves lead management and the overall customer experience:
We’ll cut right to the chase: Yes. Every business in Toronto, no matter its size and industry, every business in Toronto needs a CRM. When expertly implemented, a CRM provides all the essential customer data for optimizing the buyer’s journey, from lead management to conversion and eventual repeat business.
Even the basic step of CRM implementation — adopting software like HubSpot, Zoho, or Salesforce — has already been proven to drive sales by up to 29%, with 47% of CRM users reporting improved customer satisfaction. It’s no wonder, then, that 92% of companies (and growing) view CRM technology as crucial to achieving their business goals.
CRM implementation allows you to track and optimize your sales funnel and ensure customer success — a useful feature whether you’re in the early days of establishing your brand or running a growing enterprise. Here’s how:
At Consultus Digital, we share your passion for driving customer success through data-driven decisions. But we also know all about the nitty-gritty of sales and customer data — and the piles of spreadsheets that make them possible, if not cumbersome. So, we came up with a solution: CRM implementation services.
Anyone can install CRM software. But Consultus Digital offers CRM implementation by experts in Toronto. Our vision is a holistic solution for streamlining your lead management and customer interactions, communication channels, and sales reporting. Now, you can visualize the entire customer journey and map it against your business goals on a single, robust, and scalable platform that guides the entire sales process.
Discover the Consultus Digital method of expert CRM implementation in Toronto:
We start by gaining a deep understanding of your business — your industry, customers, and goals. We identify key performance indicators you need to measure and determine how CRM implementation can help you achieve these. We examine your current sales process to gain insight into the customer experience and uncover pain points.
Once we completely understand your sales process and customer interactions, we begin the actual CRM implementation. Our team helps you select the best CRM system for your industry, business needs, and budget. We’ll implement the right software solution and integrate it with your sales process.
Our CRM implementation experts will train your sales and marketing teams. Our goal is a smooth and easy transition, achieved with a full systems orientation, hands-on experience, and ongoing support.
Now, you’re ready to leverage your new CRM system. After we complete all testing and training and ensure all customer data is synced, we’ll launch your new CRM. As your CRM implementation consultants, we also provide ongoing support by scaling the system for your business’ growth.SCHEDULE A DISCOVERY CALL
CRM implementation is an investment in the future of your business. It’s a modern, comprehensive, and scalable solution for optimizing the customer experience and increasing revenue — the ultimate goal of any business.
In a highly competitive market like Toronto, an expertly implemented CRM makes all the difference in enabling data-driven decisions for customer success. With Consultus Digital’s full-service CRM implementation solution, you can do better business while focusing on core processes. For all these and more, you’ll want to invest in the right CRM — and it will certainly be the smartest decision you’ll make.
Find out the value of implementing a CRM for lead management and why it’s worth the investment:
Anyone can install CRM software, but it takes experts to implement a comprehensive customer relationship management program. Beyond a software solution, CRM implementation is a complete strategy for reimagining your sales process, starting with gaining a full view of the customer journey.
With a CRM implementation agency in Toronto, you can leverage valuable expertise in building customer relationships and growing your business. Think of a CRM implementation agency as your partner — an expert consultant and collaborator as you constantly improve the customer experience.
CRM implementation is one key component of your overall sales strategy. To maximize its benefits, an expertly implemented CRM needs to be fully integrated into your overall sales and marketing strategy. Think of a CRM as a comprehensive platform for managing all of these customer engagement activities — and your partner for achieving customer success.
Are you looking for a CRM implementation agency in Toronto? Consultus Digital is your CRM implementation partner. That’s right — we’re not just an agency but an expert collaborator and resource.
Our sales and marketing experts bring years of experience in building sales funnels with the latest in customer relationship management. Discover the Consultus Digital difference, from increased revenue to lasting customer satisfaction.
“My firm- KASE Insurance Inc. partnered with Consultus Digital two years ago. At that time we had no online strategy. Michael and his team have helped us rebuild our website and created an SEO strategy that has provided us with 150% ROI! Consultus Digital has an amazing customer service team and they truly care about their clients and deliver on their promises. I strongly recommend Michael and the Consultus Digital team to all my friends and clients”
Helen Stergiou, Partner
“The team at Consultus Digital won our business due to their thorough assessment and realignment of our digital sales and marketing strategy. Within only a few weeks of partnering with them, we increased our inbound leads significantly by reconfiguring the user experience of our website”
Tricia Oldfield, Vice President of Sales & Marketing
As the VP of both Sales and Marketing for one of Canada’s largest electronic recycling companies, I wear many hats. I rely on the team at Consultus Digital to act as my outsourced, internal marketing team. Over the past 3 years, they’ve provided our company everything from website development to social media management. I would highly recommend the team at Consultus Digital to any business looking for a partner in navigating the complex world of digital.
READ OUR BLOG
If you're looking for ways to increase your website revenue, CRO should be at the top of your list. This
If you're looking to increase your website's sales, then you'll need to start using conversion rate optimization (CRO) tools. These
You're one step closer to a FREE 20-minute consultation with an industry leader!