Client Success Manager

Position Open: Client Success Manager

Consultus Digital is a growing marketing agency that specializes in Web Design & Development, SEO, PPC, Content Strategy & Development, and much more. At this time, we are looking for a talented Account Manager to join our amazing team in the role of Client Success Manager. At our agency, you will manage client accounts and be responsible for strategic direction, execution, and reporting on campaign success. The full job description is listed below, and all suitable candidates are asked to submit their resume to careers@consultusdigital.com

About Consultus Digital

Consultus Digital is a digital marketing agency filled with young professionals that focus on driving tangible results for businesses looking to drive sales and lead generation. Our goal with each of our clients is to help them generate leads to grow their business and strengthen our relationship with them. That’s why our tagline is “We grow our business by growing yours,” and nothing could be truer. The entire team at Consultus takes this mission to heart. Our team is comprised of passionate, talented, creative and hard working individuals that put our clients first. The work we do matters, and we go into work everyday with a sense of purpose. Since its inception, Consultus Digital has been comprised of A-players that place an emphasis on collaboration and thinking outside the box. We are looking for teammates that take pride in their work, embrace accountability, and work well in a collaborative team environment.

Characteristics Of A Successful Candidate

Personal Characteristics

• Cares greatly about their clients, coworkers, and self.
• Highly empathetic, positive, and competitive.
• Hard working, prompt, organized, effective, detailed, and has meticulous follow-up.
• A passion for learning and improving
• A natural problem solver that identifies solutions
• Trustworthy
• Sense of humor
• Ability to think quick and learn fast

Abilities & Skills

• Has a working knowledge of G Suite, Google Ads, Facebook Ads, Google Analytics, Display Advertising, Search Engine Optimization, and Social Media.
• Superior written and verbal communication
• Works well with others

Experience

• At least 1 year of account / client management experience in digital marketing
• At least 1 year of sales experience in some capacity
• Please apply to this position by email with the subject line taking the format of: Name – Position – Favourite Book

Key Responsibilities

The ebbs and flows of work at an agency may require you to pitch in on a variety of projects in different ways. The right candidate will embrace the diversity of this environment, and view it as an opportunity to learn and try new things. New Client Setups

• Help support the implementation of a digital media strategy
• Partner with your clients to quickly understand their business, industry and competitors
• Work with clients to gather and review their marketing plans, budgets and goals
• Manage and work with various departments to setup, oversee and launch new digital marketing services

Internal Management

• Work with various team members and departments to ensure all aspects of a customers campaign are running smoothly
• Spot check monthly work & tasks
• Hold regular meetings, discussions and brainstorms with different teams to enhance campaign results.

Reporting & Client Management

• Create standard monthly marketing reports
• Conduct monthly or quarterly reviews with clients
• Create and highlight strategic recommendations
• Upsell services (where beneficial to the client)

Culture

Our office culture is one of challenging work and fun. The office features an arcade machine with over 30,000 games, a ping pong table, and a vibrant staff that enjoys positive energy and laughter. Everyone is encouraged, enabled and recognized for implementing their own innovative ideas. We hold office events, quarterly socials and go to different industry related events. We are looking for new teammates that complement our existing culture, and have the ability to maintain a positive attitude and sense of humour while managing the pressures of client work. If you enjoy a corporate environment with tight oversight and management, this is not the right role for you. We are looking for individuals that can hit the ground running, and enjoy autonomy in the workplace. The Consultus office is located on Geary Avenue in Toronto, in the trendy Artisan Lofts factory.  Learn more about all the local amenities here.

Qualifications

• College or University Graduate
• Excellent grammar and email etiquette
• Excellent research and data assimilation

Excellent To Have

• Vehicle and Drivers License
• Project Management experience
• Email marketing skills
• Photoshop skills
• WordPress skills
• Video editing skills

Progressive Compensation

• Base + Commission: $45,000-55,000 / year as the initial starting salary per year with monthly sales commissions.
• A thriving team member has the opportunity to see growth in their responsibilities, and the potential for salary increases pending an annual review.
• We would like our team members to have a defined career path to grow internally with incentives for professional growth.
• An additional $1,000 / year that can be put towards industry/work related education.
• All staff members have the ability to work from home for 1 day each week.
• Parking pass will be provided to the successful candidate, and/or a TTC transit pass.

Two Sides to The Start Up Coin

In joining our company you will be at the ground floor of something special. It means that there is a lot of room to grow in terms of salary, title, position and responsibilities. In joining our company, there will be an expectation that you are comfortable going above and beyond for both your client and team members. Occasionally, that may stretch beyond a typical 9-5 work day. Every hire for us is absolutely crucial and we expect everyone to approach each day with purpose.

Thank you for your interest in Consultus Digital!